A wallet manages keys and helps construct transactions. Assets remain recorded on the relevant network. A recovery phrase can recreate access in compatible wallets, so anyone who obtains it may gain control. Losing recovery access may be permanent.
Keep recovery material offline in a secure arrangement appropriate to your situation. Do not send it to support, paste it into websites or store it in a trading journal. Hardware devices reduce some risks, but they cannot rescue a user who approves a malicious transaction.
Worked example
A fake support agent asks for twelve words to fix a stuck transfer. Those words may grant control of the wallet; legitimate troubleshooting does not require you to disclose them.
Check your understanding
Should you enter a recovery phrase into a link sent by support?
Show explanation
No. Treat that request as an attempt to obtain control of the wallet.
Progress is stored on this device.